How can we help?

Global Supply Chain Support Center. Average response time: < 4 Hours.

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Frequently Asked Questions

What is your general MOQ?

For sutures, MOQ is typically 500 dozens per spec. For standard packs, 5,000 pcs. We support mixed-container orders.

Do you provide samples?

Yes. Standard samples are free; shipping cost is collected (FedEx/DHL). Custom OEM samples may incur tooling fees.

What are your payment terms?

Standard terms are 30% Deposit, 70% Balance before shipment. We accept T/T, L/C, and Credit Card via Stripe for samples.

Response Guarantee

We value your time. All verified business inquiries receive a response within:

4 Hours
*During Business Days
(GMT+8, 9AM-6PM)

Direct Department Emails

Make a Payment

Paying for a sample or invoice? Use our secure portal to pay via Credit Card or Bank Transfer.

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What Happens Next?

1

Needs Assessment

Our manager reviews your specs (2-4 hrs).

2

Quote & Strategy

We send a PI or formal Quotation.

3

Sampling / Audit

Physical verification before order.