Privacy Policy

1. Introduction

V5 Medical LTD ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us globally.

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information from you:

2.1 Information You Provide to Us

• Contact Information: Name, company name, email address, phone number, and shipping/billing address.
• Business Information: Job title, industry sector, and specific product requirements.
• Communications: Information provided through contact forms, WhatsApp inquiries, emails, or customer support channels.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on site, and click patterns (via Google Analytics).
• Technical Data: IP address, browser type, device type, and operating system.
• Cookies: Small data files stored on your device to enhance user experience.

3. How We Use Your Information

• To process quotations, orders, and facilitate global shipping logistics.
• To communicate with you regarding your inquiries, order status, and product updates.
• To comply with international trade regulations, customs requirements, and legal obligations.
• To improve our website functionality and tailor our product offerings to market needs.

4. Data Security

We implement strict technical, administrative, and physical security measures to protect your personal data from unauthorized access, loss, or misuse. Our payment processing partners utilize industry-standard encryption protocols. However, please note that no method of transmission over the internet is 100% secure.

5. Contact Us

If you have specific questions about our data practices or wish to exercise your data rights (such as access or deletion), please contact our Data Protection Officer: